Account and registration

Yes. Without a verified account, you can't play our games or place bets.

Once you create an account, you can play in demo mode or with real money, just like in a real gaming hall or casino. You can then deposit funds to your account using our secure online payment methods and withdraw your winnings to your bank account.

To register on this site, just fill in the registration form. Keep in mind that you must be 21 or older to create an account.

No. Registering on our platform is completely free.

Once you're registered, you can make your first deposit and start playing our casino games.

No. Our site is only accessible to players located in Belgium.

Unfortunately, it isn't possible to create an account from another country. You need to be physically in Belgium.

Yes, verifying your account is a legal requirement under the terms of the Belgian Gaming Commission (KSC).

After registering, you'll receive an email to confirm your address. When you make your first withdrawal, Starcasino.be may ask you to send proof of identity and proof of your bank account, as required by Belgian anti-money-laundering legislation.

Until your account is fully verified, you can't play or bet with real money. We recommend keeping a valid ID document on hand so verification can be completed as quickly as possible.

If you haven't received a verification email, check your spam folder first. It may have ended up there. You can also try submitting your correct email address to us again.

Still haven't received it? No worries, just contact our customer service team and they'll send you the link to confirm your account.

Would you rather not receive our emails and notifications anymore? We're sorry to hear that, but we understand.

To unsubscribe from the mailing list, go to your account settings or contact our customer service team. Keep in mind that unsubscribing means you might miss out on fun promotions and events.

We're sorry to see you go. If you're hesitant to stop because you're worried about a gambling problem, you can first lower your deposit limit or activate a Timeout through Responsible Gaming in your account settings, without having to close your entire account right away.

If you'd rather have your access to casinos, gaming halls and betting, both online and offline, blocked altogether, you can submit a self-exclusion request to the Belgian Gaming Commission (KSC).

For a conversation or help with a gambling problem, you can reach the SOS Gambling helpline 24/7 on 0800 35 777, or visit the Dutch-language site gokhulp.be.

If you still want to close your account completely, you can do so through your account settings. Please note that for legal reasons, your data cannot be deleted. Contact our customer service team to discuss your options.

That depends on which detail you want to change. You can update your address, phone number and other contact details yourself through the form on your account page.

Details that establish your identity, such as your name or date of birth, can't be changed by yourself since these were already verified at registration. In that case, contact our customer service team, who will ask you for supporting documents before the change is made. This way, your account always stays correctly verified under the Gaming Commission's (KSC) rules.

You can only deposit funds to or withdraw winnings to a bank account in your own name.

Your account number has changed, contact Starcasino.be's customer service team and send in, for verification, proof of the new account number clearly showing your name, address and IBAN. This document must be no older than 3 months.

Once verified, you can add the new bank account number to withdraw your winnings. Keep in mind that Starcasino.be only accepts one verified active account for payouts at a time.

Too bad you've forgotten your login details. No worries! You can request a new password using the email address you used to create your account.

Go to the login page and select the "forgot password" option. You can also reset your password through this form.

We'll send a recovery link to your email so you can set a new password. This usually only takes a few minutes. Check your spam folder or contact our customer service team if you don't receive this email.

Try logging in with your username instead.

If you've forgotten your email address, contact our customer service team. You'll need to go through the identification procedure to verify your identity. Our customer service staff will then help you recover your email address.

There are usually a few clear reasons why you might not be able to log in. Your password or username may be incorrect, your account may be temporarily blocked because you've set a Timeout, or your account may be suspended under the Gaming Commission's (KSC) legal obligations (for example following registration in the EPIS exclusion system).

First, check that you're using the correct email address and password via the "forgot password" button. If this doesn't solve the problem, contact our customer service team, who can tell you exactly why your account is blocked and what you need to do to regain access.

If you think your account has been hacked, the first thing to do is change your password.

How? Log in to your account and choose a new password in your settings.

Next, contact our team via LiveChat, the phone numbers listed on the website, or by emailing the following address: support@starcasino.be

Whether you can reopen your account depends on why it was closed.

If you requested a Timeout yourself, you generally have to wait until the chosen period ends, since an active Timeout can't be stopped early. Only if you made a mistake when setting the duration can our customer service team shorten the Timeout to a minimum of 7 days after your request.

If your account was closed for another reason, such as a suspension or incomplete verification, our customer service team decides case by case whether and when reopening is possible.