Account and registration
Do i need to register to play?
Yes. Without a verified account, you won't be able to play our games or place a bet.
When you create an account, you can play in demo mode or with real money, just like in an actual gaming hall or casino. You can then deposit money into your account using the secure online payment methods and withdraw your winnings to your bank account. To register on this online gaming website, you just need to click here and fill in the form. Remember that you must be 18 years old or older to create your account.
Do I have to pay to register?
No. Registration on our platform is completely free. Once registered, you can make the first deposit to start playing casino games or betting on your favourite sports.
I live outside of Belgium. Can I still create an account?
No. Our website is only accessible to players who live in Belgium.
Unfortunately, it is not possible to create an account from other countries. You must currently be a resident of Belgium.
Do I need to verify my account when I register?
Yes. The verification of your account is a legal obligation imposed by the Gaming Authority (BGC) in Belgium. When you register, you are asked to enter your personal details truthfully. This information is then verified by an email sent to you to verify your account.
Without a verified account, you cannot play or bet with us.
I have not received a verification email, what should I do?
If you have not received a verification email, it may have ended up in your spam folder.
You can try again to provide us with the correct e-mail address.
Didn't receive an email at all? Don't worry, contact our customer service, and they will send you the link to confirm your account.
I no longer want to receive emails or other notifications. Where can I set this up?
You don’t want to get our emails and communications anymore? We’re sad, but we understand. To unsubscribe from the mailing list, go to your account settings or contact our customer service. However, when you turn this off, you run the risk of missing out on fun promotions and events.
I want to close my account
We’re sorry to see you go! Didn’t you find what you were looking for? We would like you to know that we do our best to offer you the best gaming and betting experience to meet your expectations.
Do you want to leave because you are afraid of developing a gambling addiction? Remember several tools allow you to control your activities, such as a deposit limit. If you want to be denied access to physical casinos, gaming halls, and online casinos, you can fill out the Request for denied access to class I and II gaming establishments and betting shops.
You can also take a Playing Break in the Responsible Gaming section in your account settings.
Of course, it is possible to close your account in your account settings, but unfortunately, you cannot delete your data. This is because players who close their account can no longer be allowed to create a new account, but because otherwise, we can no longer meet other legal requirements. If you want to know what the possibilities are, please contact our customer service.
Can I change my personal data?
Personal data is filled in truthfully during registration, which means that this cannot simply be changed. If you have moved or received a new phone number or bank account number, please contact our customer service, they can help you change already verified personal data.
A piece of evidence may be requested. This is the only way we can update and verify your data.
Can I change my bank account number?
It is only permitted to pay from or to an account number that is in your possession. This means that this cannot simply be changed. If your account number has changed, please contact our customer service and let them know.
Please also send proof of your new account number on which your name, address and IBAN are visible for verification. Please note that this document must not be older than 3 months.
You can add a new verified bank account number to withdraw your winnings, however at a time, only one verified active account will be taken into consideration.
I have forgotten my username and password. How can I retrieve them?
What a pity that you have forgotten your login details. Don't worry! You can use your email address (where you created your account with) to request a new password. Go to login and press the option "forgot password". You can also reset your password using this form. You will receive a recovery link from us in your email to be able to set a new password. This usually only takes a few minutes.
Check your spam folder or contact our customer service if you do not receive this email.
I forgot the email address I registered with. What can I do?
Try to login using your username instead.
If you have forgotten your email address, please contact customer service. The identification procedure must be completed to verify your identity. Our customer service representative will help restore your email.
I am no longer able to log in to my account. Why?
If you can no longer log in to your account, there are several possible reasons. For more information, please contact our customer service. They will be able to explain to you exactly what it takes to reopen your account.
I think my account has been hacked. What should I do?
If you think your account has been hacked, the first thing to do is change your password. How? Log in to your account and choose a new password in your settings.
Then contact our team by live chat, phone numbers provided on the website or by sending an email to the following address: firstname.lastname@example.org
Can I reopen my account?
It is best to contact our customer service. They can check for you whether the account can be reopened without any problems.
There are several possible reasons why your account is closed. We may therefore need to give you a cool-off period of 7 days before your account can be reopened. If you have requested this Playing break, you will have to wait for that period. Our customer service representative can tell you how long your account will remain closed.
FAQ: Account and Registration
At Starcasino, we strive to provide the best online casino experience in Belgium. Our Account and Registration page is designed to answer all your frequently asked questions about creating and managing your account.
Creating an Account
To enjoy all the exciting games and bonuses, you'll first need to create an account at Starcasino. Simply click on the Register button and follow the easy steps to get started. Remember to provide accurate and up-to-date information to ensure a smooth registration process.
Once you've created an account, managing it is a breeze at Starcasino. From the Account Settings section, you can update your personal details, change your password, and set your communication preferences. Our secure platform ensures that your information is protected at all times.
Deposits and Withdrawals
We understand the importance of fast and secure payment processing. At Starcasino, we offer a wide range of payment options, including credit cards, e-wallets, and bank transfers. Deposits are made instantly, allowing you to start playing right away. When it comes to withdrawals, we pride ourselves on offering the fastest payout in the Belgian market, ensuring you receive your winnings promptly.
Bonuses and Loyalty Programs
At Starcasino, we love to reward our players. As a new member, you'll be greeted with a generous welcome bonus to boost your gaming journey. Keep an eye on our Promotions page for regular bonuses and exciting promotions. Additionally, our loyalty program allows you to earn points as you play, which can later be redeemed for exclusive rewards and perks.
Your well-being is our top priority. We promote responsible gaming and provide resources and tools to help you stay in control. Set deposit limits, take breaks, or self-exclude if needed. Our Responsible Gaming page offers more information on how to gamble responsibly and seek support if necessary.
Experience the thrill of casino gaming at Starcasino! Sign up today and join thousands of satisfied players who have chosen us as their preferred online casino.
How do I create an account on Starcasino?
To create an account on Starcasino, simply click on the "Sign Up" button located on the top right corner of the website. Fill in the required information, including your personal details and preferred login details. Once you've completed the registration form, click "Submit" to create your account.
Is it safe to provide my personal information during the registration process?
Yes, it is absolutely safe to provide your personal information during the registration process. At Starcasino, we prioritize the security and confidentiality of our players' data. We use advanced encryption technology to ensure that all sensitive information is protected from unauthorized access.
Can I have more than one account on Starcasino?
No, each player is only allowed to have one account on Starcasino. Creating multiple accounts is against our terms and conditions and may result in the suspension or closure of all related accounts. We encourage our players to use their existing account to enjoy all the benefits and features available on our platform.
What should I do if I forget my account password?
If you forget your account password, click on the "Forgot Password" link on the login page. You will be prompted to enter your registered email address. A password reset link will be sent to your email. Follow the instructions in the email to reset your password and regain access to your Starcasino account.
Can I change my account details after registration?
Yes, you can change your account details after registration. Simply log in to your Starcasino account and go to the account settings section. From there, you can update your personal information, including your email address, contact details, and any other necessary details. Remember to click "Save" to confirm your changes.